Política de envío

I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Please allow 3–7 business days for us to process and prepare your order before it is shipped.

HOW LONG DOES SHIPPING TAKE?

Estimated delivery time: 7–15 business days.

Please note that circumstances beyond our control, such as natural disasters, public holidays, weather conditions, or other unforeseen events, may cause delivery delays.

Although most orders arrive within the estimated timeframe, delays may occasionally occur during transit. Therefore, we cannot guarantee an exact delivery date.

CAN I CANCEL MY ORDER?

You may cancel your order free of charge within 24 hours of placing it, provided that it has not already been shipped.

To request a cancellation, please email us as soon as possible with the subject line "CANCELLATION".

If your order has already been shipped, we may not be able to cancel it. This does not affect any cancellation or withdrawal rights you may have under applicable law.

I ENTERED THE WRONG SHIPPING ADDRESS

If you entered an incorrect shipping address or your address was automatically filled in incorrectly, please contact us immediately by replying to your order confirmation email and providing the correct address.

We can update your shipping address within 24 hours of placing your order, provided that the order has not already been shipped.

MY PRODUCT ARRIVED DAMAGED

We carefully prepare our products for shipment. However, items may occasionally be damaged during transit.

If your product arrives damaged, please contact us as soon as possible and include:

Your order number.
A clear photograph of the damaged product.

After reviewing your case, we will work with you to resolve the issue. Where appropriate, we may offer a replacement, refund, or another suitable solution in accordance with applicable consumer protection laws.