Política de reembolso

Returns and Refunds Policy

At SwiftlyNest Home, we want you to have a positive shopping experience. Please read our Returns and Refunds Policy carefully before placing an order.

1. Returns

You may be eligible to return an item in accordance with applicable consumer protection laws.

For customers in the European Union, the legal right of withdrawal generally allows you to cancel your purchase within 14 days of receiving your order, subject to applicable legal exceptions.

For customers outside the European Union, return and refund rights will be handled in accordance with the consumer protection laws applicable to their purchase.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at:

Email: support@swiftlynest.com

Please include your order number and, if possible, photographs or videos showing the problem.

We will review your request and provide an appropriate solution in accordance with applicable law. Depending on the circumstances and your legal rights, this may include a refund, replacement, repair, or another appropriate remedy.

3. Non-Returnable Items

Certain items may be excluded from the right of withdrawal where permitted by applicable law. These may include:

Personalized or custom-made products.
Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal requirements for this exception are met.
Other products legally excluded from the right of withdrawal.

Any applicable exception will be assessed in accordance with the relevant consumer protection laws.

4. Exchanges

We do not currently offer direct product exchanges as a standard service.

However, this does not affect any legal rights you may have concerning defective, damaged, or incorrect products.

If you wish to purchase a different item, you may place a new order, subject to availability.

5. Right of Withdrawal for European Union Customers

If you are a consumer residing in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at:

support@swiftlynest.com

Please clearly state that you wish to withdraw from your purchase and include your order number.

Unless an exception applies, you must send the goods back within 14 days of informing us of your decision to withdraw.

You may be responsible for the direct cost of returning the goods if you were properly informed of this before completing your purchase, as required by applicable law.

We will reimburse payments in accordance with the applicable legal requirements. Where required, reimbursement will include the cost of standard delivery. Additional costs resulting from your choice of a more expensive delivery method may not be reimbursed.

Nothing in this policy limits your statutory consumer rights.

6. Refunds

If a refund is due, it will be processed in accordance with applicable law.

Where required, refunds will be issued using the original payment method unless you expressly agree otherwise and applicable law permits it.

For eligible EU withdrawals, refunds will generally be made within 14 days of receiving notice of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you sent them back, whichever occurs first, where permitted by law.

For defective, damaged, or incorrect products, the available remedies and any refund will be handled in accordance with applicable consumer protection laws.